1. Why should I choose ZZWOW?
ZZWOW has more than 5 years experience in MMORPG field. Our advantage is our LOW PRICE. It is easy to find out that our prices are lower than most other sites. Why our prices are usually lower than other sites? Because we check our competitors’ prices and then make the lowest prices all the time. But please note low prices do not mean poor service. Our successful running in past 6 years can prove everything.
2. Should I register to buy on ZZWOW?
We recommend you to register an account on ZZWOW because all of your orders will be recorded in your account if you register; you can then track your order history, check your order status, and enjoy more other member privileges. But if you do not want to register, it is also ok, you can buy directly on our site, but then you will not be able to track your order history and enjoy other member privileges.
3. Can I use a fake email when I register?
That is strongly not recommended. When we have an update on your order, we will send emails to your registered email address, so you'd better register with your frequently used email to make your order being processed smoothly.
4. Can I use a fake phone number when I register?
That is strongly not recommended. For some special orders, we will call you to verify some information before processing your order. If we cannot reach you by phone to finish the verification, your order will not be processed.
1. What payment methods do you accept?
At present, you can pay by Paypal, Credit Card, Debit Card, Wechat Pay and Ali Pay.
2. How can I pay with my Credit Card or Debit Card?
Once you are redirected to the PayPal page, you will see an option as" Pay with an independent Credit Card", you can choose that option and you will be able to pay with your Credit Card or Debit Card. If your card is refused, you can contact PayPal support and they will check the reason for you, as we know, some cards are not accepted by PayPal.
3. The currency of my Credit Card is not in USD, can I still pay?
Sure! Your Credit Card payment will be made through Paypal, your Credit Card Company or your bank will determine the currency exchange rate which will be applied to your payment.
4. What is a pending e-check?
Why do I have to wait for it to be cleared? A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks usually take 3-5 business days to clear while Paypal verifies the funds are present within the senders' account. Once the check is cleared, the money is transferred to ZZWOW's account and then your order will be processed immediately after that.
5. What should I do if I want to get a refund?
You can email us your refund request by using your registered email with your order ID and refund reason or contact our LiveChat System. Then our operators will help you handle it.
7. How long it takes until I get my refund?
If you pay by PayPal, the money will be shown up in your PayPal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up on your card.
8. Is it secure to pay on ZZWOW? Will my personal information be protected?
You never need to worry about the security to pay on ZZWOW, and your personal information will be very safely protected. zzwow.com has been verified by VeriSign and McAfee. ZZWOW has taken security measures to protect our customers' payment information and any other personal information. We assure all the information you submit will never be disclosed to any third parties.
Orders and Delivery
1.How long it usually takes to get my order processed?
An order usually can be processed in 1-5 minutes. For some special orders, we may need further call verification. So please make your phone available within 30 minutes after you place an order in case the call verification is needed. If you have any questions about the order verification, you can contact our Livechat Service.
2. Why do you need to call me sometimes before processing my order?
In order to confirm your order information is 100% correct, we need to make a confirmation call with you sometimes before the delivery.
3. How long it usually takes to get the delivery after I make the payment?
Most orders can be delivered in 15-45 minutes. For some special orders, it may require extra verification which might cause a delay. If we need extra information from you, we will contact you by phone or email, and you can also contact us if you have any questions regarding your order.
4. Sometimes I have confirmed the stock before placing my order, but later after I place my order, you guys say you are out of stock
It happens sometimes. The instability and low-predictability of in-game currencies sellers' market are long-existed and for some time, we will get bad news of inventory shortage and severe insufficiency of stock from our own suppliers. We cannot guarantee there is 100% assurance of on-time delivery even if the full-of-stock confirmation is affirmatively acknowledged by us before your orders. If this kind of circumstances happened, please feel free to contact us any time to ask for a refund or negotiate for more details regarding the uncertain delivery. We'd happy to do anything to amend for your loss of time and energy.